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PRIVACY POLICY

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Last updated: 1st January 2026

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1. Introduction

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MetalConnects.com (“we”, “us”, “our”) is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, store, and protect personal data when you use our website, services, and platform (the “Services”), in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

 

2. Who We Are

 

MetalConnects.com is an online platform providing supplier discovery, materials information, and procurement decision-support services for the industrial metals sector.

For the purposes of data protection law, MetalConnects.com is the data controller of personal data collected through the Services.

If you have any questions about this policy or how we handle your data, you can contact us at:


Email: info@metalconnects.com

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3. What Data We Collect

 

We may collect and process the following categories of personal data:

 

3.1 Information You Provide Directly

  • Name

  • Job title

  • Company name

  • Email address

  • Phone number

  • Account login details

  • Enquiry or feedback content

  • Any information submitted via forms or correspondence

 

3.2 Platform Usage Information

  • Supplier interactions

  • Search activity

  • Feedback submitted about suppliers

  • Pages viewed and features used

 

3.3 Technical Information

  • IP address

  • Browser type and version

  • Device information

  • Time zone and location (approximate)

  • Cookies and similar technologies

 

4. How We Use Your Data

 

We use personal data for the following purposes:

  • To provide and operate the Services

  • To manage user accounts and access permissions

  • To respond to enquiries and support requests

  • To improve platform functionality and user experience

  • To generate aggregated insights and performance indicators

  • To support procurement decision-making tools

  • To meet legal and regulatory obligations

  • To communicate service-related updates

 

Supplier-Related Insights

 

Where users submit feedback or performance information about suppliers, this data is:

  • Aggregated

  • Contextualised

  • Used to support decision-making
    It is not published as factual statements or ratings about individuals.

 

5. Legal Basis for Processing

 

We process personal data under the following legal bases:

  • Legitimate interests – to operate and improve the platform, ensure quality, and support procurement decisions

  • Contractual necessity – where processing is required to provide Services you have requested

  • Consent – where explicitly given (e.g. marketing communications)

  • Legal obligation – where required by law

 

6. Sharing Your Data

 

We do not sell personal data.

 

We may share data with:

  • Technology service providers (hosting, analytics, communications)

  • Professional advisers (legal, compliance)

  • Third-party partners where you explicitly request a service (e.g. payment or credit providers)

 

All third parties are required to respect data protection laws and only process data for specified purposes.

 

7. Third-Party Services

 

Our platform may integrate with or link to third-party services (including payment or credit providers).
When you engage with these services, your data is governed by their respective privacy policies.

MetalConnects.com does not control and is not responsible for third-party data practices.

 

8. Data Retention

 

We retain personal data only for as long as necessary to:

  • Provide the Services

  • Fulfil the purposes outlined in this policy

  • Meet legal, accounting, or regulatory requirements

 

You may request deletion of your data, subject to legal limitations.

 

9. Your Rights

 

Under UK GDPR, you have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request erasure of your data

  • Restrict or object to processing

  • Request data portability

  • Withdraw consent at any time (where applicable)

 

To exercise these rights, contact us using the details above.

 

10. Cookies

 

We use cookies and similar technologies to:

  • Enable site functionality

  • Analyse site usage

  • Improve user experience

 

You can control cookie settings through your browser.

 

11. Data Security

 

We take appropriate technical and organisational measures to protect personal data against:

  • Unauthorised access

  • Loss

  • Misuse

  • Disclosure

 

However, no system is completely secure, and we cannot guarantee absolute security.

 

12. International Data Transfers

 

Where data is transferred outside the UK, we ensure appropriate safeguards are in place in accordance with UK GDPR requirements.

 

13. Changes to This Policy

 

We may update this Privacy Policy from time to time.
 

Any changes will be posted on this page with an updated “Last updated” date.

 

14. Contact

 

If you have questions or concerns about this Privacy Policy or our data practices, please contact:

 

MetalConnects.com
Email: info@metalconnects.com

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